New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. Ordered VM broadband and was recommended by the website to select the self quick install option. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Perfect for when you can’t all decide on what to watch. No Virgin Media have their own network which is separate to Openreach`s. The phone number doesn't connect you. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). on 03-08-2020 18:05. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. Being connected to the internet is one of the most important modern essentials in 20. 95. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. It feels like I need to just obtain a connector to enable the two to fit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My broadband and stream box just arrived. Options. 0 Kudos. Virgin Media; My Virgin Media; Shop;. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You’ll then be able to use your same old phone to make. Hello sophieboulter1. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. RedTomato said: I removed my Virgin cable about a month ago. #1. Whichever is the most suitable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Switching from Virgin? If you're switching from Virgin. No Virgin Media Wall socket . 2 1. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. Back a step. Fitting a new Virgin media wall socket in QuickStart, set up and. Wall socket connection Hi There,Am engineer came to connect my broadband but he didn’t install a Virgin wall socket box, there was an old box but was damaged by previous owner, but the engineer didn’t replace the socket and i paid for installation is. Hi team. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. Reply. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Browse. Then Cables Run From There To The. . Any extension that you create after the main socket is your responsibility. This hole will typically be up to 1cm in diameter and often positioned near your front door. We would like to show you a description here but the site won’t allow us. on 21-02-2023 17:48. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The coax cable from the study can be used for the other 360 box in the kitchen. which will give you a general idea of VM fixtures and fittings. Or if the other end of the white cable is in a more useful. Turn on and start the hub. Push the red label end of the white cable, into the wall socket. Go to virginmedia. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. on 08-01-2023 20:46. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. However the wall socket doesn’t have the correct connection for the cable with the hub. Explain what needs to be done and book an engineer visit. PRO SIGNAL. Various cable mediums are used in modern systems to transmit data. on 03-08-2020 18:05. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. 2 weeks ago - last edited 2 weeks ago. Browse Virgin Media Virgin Media. I have checked outside and there is a brown box shared with the neighbour. Get more from your Virgin Media setup. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. However the wall. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. You may need to use the spanner provided. 0 Kudos. Options. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. The cable could be hidden within, or behind, furniture. . That is the correct fitting, it should push on unless its too loose inside the large housing. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Sign in;. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. • Connect the power supply to the back of the new box, then switch on at the wall. Occasionally only a very short stub of wire is left behind often hidden. It also protects the network from 240 volts being fed to it by faulty TVs in your home. The agent said I’ll need an eng. We have a TV and broadband but no landline required. Just push to fit. Push fit the VM-supplied lead onto the socket. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're in the process of deciding, and you want to know the ins and outs of the installation process. on 12-01-2023 21:04. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. - 5250024Got my virgin media self install kit but I don't have a virgin socket. on 21-02-2023 19:59. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Your connection box is usually put in the living room on the wall. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. #2. I have received my quick start-up kit. Your engineer will arrive at your chosen time on your chosen day. Follow these simple installation steps for your Virgin Media home phone set up. 0 A Socket Wall Plate Module, 50x25mm. Some new sockets may look like. Hello. Joining in. Tuning in. Tudor. Can I have engineer visit and setup it? Thanks. on 15-02-2022 10:03. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Working hard to help connect the nation, shop our offers and order online. 4 weeks ago. 0 Kudos Share. No Virgin Media socket Go to solution. Had arranged self-install as per suggestion from VM. If no joy, try the pre-install team - 0800 0521734. Push the red label end of the white cable, into the wall socket. Tudor. Or you may be quicker than average! You won’t be involved the whole time. Professional. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. My Virgin Media App. It should be free of charge. - 5250024 It has two outputs on the left of the wall box. 0a output. But I have no Virgin Media Wall socket in my room. You should be able to locate your telephone master socket, which would have a BT or. We would like to show you a description here but the site won’t allow us. to your Virgin Media socket. 95. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. SpeedWe would like to show you a description here but the site won’t allow us. However I cannot get through to anyone on whatsapp or through ethier of the two phone lines. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. . Can anyone advise on this issue, or I think that should be set up by an engineer from VM. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Connect the cable adaptor to the black banded end of the 3m isolator cable. Everything you need is posted to you. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Re: No virgin media wall socket. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. So, a 50 minute broadband, TV and phone. Also routing cables/wireless. Call the Pre-installation and delivery team on 0800 052 1734. . Package arrive today and realized I don't have a VM wall socket to. Following the installation and verification of its functionality, you can browse the web or. Thanks mate. We all know and love the internet and TV services that can enter our homes through entry points. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. They can arrange for an engineer to come to the property to complete the installation. Last up, we need to get your phone connected. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. Thank you very much 🙂. How do we go about booking an - 5416332. pdf (virginmedia. Eric714. My Virgin wall socket just have phone line, didn’t get. Turn on and start the Box. Guaranteed High quality components and installation. Web it will be a dual cable drop brought from the street to the outside of your property. Account - Cable. All the wall sockets I can see are for BT. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. AnthonyRaw1986. Trace any cables coming out of it and check the ends of them. on 15-11-2022 18:53. on 17-12-2022 10:39. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Try the automated service status number 0800 561 0061 to check for any faults in your area. Plug the cables into the hub. I am hoping a membe. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. I can only find the TV socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Could an engineer be arranged to install please as my account is due to go live today. Stay safe online. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I’ll call the 0800 number. Check service status. O have just had the 1g, 5x hub installed. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Options. Hi Virgin Media Team, Hope you are well. Jack14102. Call the Pre-installation and delivery team on 0800 052 1734. Virgin TV V6 Quickstart Guide for New Customers is a PDF document that helps you to set up and use your Virgin TV V6 box. Feb 22, 2022. Call the pre-installation and delivery team on 0800 052 1734. If you require an alternative format bill, such as braille or audio, you will not be charged. I was told when purchasing the broadband package that fibre was available here. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. VM BB TV Landline. Take the red-banded. Push the red label end of the white cable, into the wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Media engineer installation. 5. You should see a cable going through the wall and if you trace this inside, you should get the cable. 0800 052 1734-----Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. He - 5270179. correctly to the Virgin Media wall socket, please follow these instructions to get set up. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Plug into the wall socket. ahhh the rubbish that is CS - you could try this. #12. I don't longer work there. 32K. Broadband Deals. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Bits and bytes. However, I do not have any of the specified wall sockets available. Virgin Media; My Virgin Media; Shop;. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. -a power cable for the hub's adapter. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. You need a small spanner to remove this. - 5250024It has two outputs on the left of the wall box. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. They'll then install a fibre socket inside. and view the images for a range of different wall box options. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Eric714. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I can’t take it off by myself so I called 0800 953 9500. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I am going to cancel. The socket will have a Virgin Media logo on it and the port is at the bottom. on 04-02-2023 11:17. Its a flat £25 charge to move the connection points and rebalance power levels. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. It seems that I need an electrian to install a wall. Adduxi. Plug into the Virgin Media wall socket. Socket should be on the underside. Welcome to the community and thanks for taking the time to post here on the forums. 0 Kudos Reply. I have only got one rectangular shaped white socket. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. If there’s already a cable plugged into your Virgin. These enter my house via an air brick/vent very close to. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Surly there has been a connection previously otherwise we wouldn't have bee. The cable going in will be a double. Openreach would normally use the existing route that your telephone line would take. I don't have a virgin media wall socket and this is stressing me out. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Back a step. We would like to show you a description here but the site won’t allow us. Phone line - 5 mins. Teki, Mar 28, 2020. on 06-03-2023 09:36. Chris. All. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Virgin Media;. Thank you for your post and welcome to the community. I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. 2. 29-12-2022 20:58 - edited 29-12-2022 21:00. The cable will be going underneath the flooring and amy thinking to have a wall socket like this: Double Flush Mounting F Type Outlet : Aerial Wall. )In this video, I am showing the sta. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. We would like to show you a description here but the site won’t allow us. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. Options. on 24-01-2022 21:07. Pop the power cable into a nearby plug socket, and turn it on. Security matters. Virgin Media; My Virgin Media; Shop; Help;. . Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Most of our customers receive their bills via E-billing. SpeedWe would like to show you a description here but the site won’t allow us. You need to go outside and locate the brown or grey omnibox on the wall. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I cannot seem to do it through my virgin account, as for some reason it is still saying that the broadband kit is yet arrive, when it has already been deliv. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Thank you for your post and welcome to the community. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. The socket you need will be marked with the Virgin Media logo. Hi, I have ordered a self installation kit for broadband and landline. My issue is the small wire is attached to the fibre and held there wit. Within 30 daysOn top of that, Virgin Media also offers a self-install option. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Account - Cable. Plus get help on things like wayleave & access agreements. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. This is designed to push over the existing screw connector the outlet has. If no. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Hello, I just got my virginmedia broadband setup delivered. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Options. See where this Helpful Answer was posted. We have a virgin media wall socket. Getting started & FAQ. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installation and delivery team on. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. And you’re. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. You may need a. I had bought a VM broadband and used self installation but saw that my VM socket was not round. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Can I have engineer visit and setup it? Thanks. The isolator has a terminator cap (marked below) fitted to the open end. Got my virgin media self install kit but I don't have a virgin socket. Please there is no virgin media wall socket and I don't know how to go about the installation. 0 Kudos. Please keep an eye out for an envelope at the top right corner of your Forum page. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Reply. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. The wall socket has a thick plug bit. Extend your wired Internet access to any room in your house using your existing electrical wiring. We have the quickstart pack but sadly cannot get broadband set up and working. We also don’t have an Ethernet point only an old BT outreach 5C box. 0 Kudos. We would like to show you a description here but the site won’t allow us. Absolutely not. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosThere were many cable companies that originally built the networks in the early 1990s. What I need to do? - 5432597. We have the quickstart pack but sadly cannot get broadband set up and working. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Speedvirgin media internal wall box. If it’s not a technical issue you need help with then we’re here to support you on. Pop the power cable into a nearby plug socket, and turn it on. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Account - Cable. But I. provided, I shall give them a call tomorrow. No virgin media wall socket. Thanks New to the UK and just moved into our first home here. Manage Your Account. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. My Virgin Media App. Pop the power cable into a nearby plug socket, and turn it on. . Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Explain what needs to be done and book an engineer - 5321715. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone.